Terms and conditions

Last updated 7 September 2026.

These terms cover your use of Osmosis, the round management software at app.osmosisapp.co.uk. By creating an account you agree to them. If you do not agree to them, do not use Osmosis.

"Osmosis", "we" and "us" mean the business that operates Osmosis. "You" means the person or business with an Osmosis account.

What Osmosis does

Osmosis keeps your rounds, jobs, customers and what each customer owes, and it can ask your own payment providers to collect money from your customers. Osmosis is software. It is not a bank, a payment institution, an accountant or a debt collector, and it does not hold your money at any point.

Your account

• You must be 18 or over and using Osmosis for a business.
• Keep your password to yourself. Anything done with your sign-in counts as done by you.
• Everyone you invite to your company can see and change that company's data. Invite carefully.
• One person owns each company. The owner can remove members and close the company.

What you pay

Prices are on the pricing page. Your subscription is billed monthly in advance through Stripe, on the card you give. A free trial runs until the date shown in the app, and nothing is charged before it ends.

• Cancel at any time from Settings. Cancelling stops the next payment; it does not refund the month you are in.
• If a payment fails, Stripe retries it. If it keeps failing, access is suspended until it is paid.
• Prices can change with 30 days' notice by email. Carrying on after a change means accepting it.

Collecting money from your customers

Osmosis can connect to your own GoCardless account and, on your instruction, ask GoCardless to collect from your customers by Direct Debit or Instant Bank Pay. Card payments go through your own Stripe account in the same way.

• The agreement for those collections is between you and GoCardless or Stripe, under their terms, not ours. Their fees are theirs and are taken from your payouts. Osmosis adds no fee of its own.
• You are responsible for having your customers' agreement to collect, for the amounts you ask for, and for the reference that appears on your customers' bank statements.
• Osmosis asks for a collection when you tell it to, including automatically when you mark a job done if you have switched that on. It cannot guarantee that a collection succeeds, arrives on a particular day, or is not later reversed by the customer's bank.
• Money moves between your payment provider and your bank account. It never passes through Osmosis.

Your data and your customers' data

Your data stays yours. Osmosis holds your customers' data on your behalf and only to run the service for you. The privacy policy says what is held, who else sees it and how long it is kept, and it forms part of these terms.

You are responsible for having a lawful basis for the customer data you put into Osmosis, and for telling your customers what you hold. Export everything at any time from Settings.

What you must not do

• Use Osmosis to break the law, or to send anything to your customers that they have not agreed to receive.
• Try to get into other people's accounts or data, or to interfere with the service.
• Resell Osmosis, or copy it to build a competing product.
• Put more load on the service than ordinary use, by scripting it or otherwise.

An account doing any of these can be suspended without notice.

Availability

Osmosis aims to be available whenever you need it and is watched around the clock, but no uptime is guaranteed. It goes down for maintenance sometimes, usually announced in advance. Features are added, changed and occasionally removed; anything that materially reduces what you already rely on will be emailed to you first.

Ending it

• You can close your account whenever you like, from Settings.
• We can end this agreement with 30 days' notice, or at once if you break these terms or do not pay. Where we end it without cause, the unused part of the month you have paid for is refunded.
• Export your data before you go. After deletion it cannot be recovered.

Liability

Osmosis is provided as it is. To the extent the law allows, we are not liable for lost profit, lost business, or money you did not collect, and our total liability in any 12 months is limited to what you paid us in those 12 months. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

You are running a business, so the consumer rules that would otherwise apply to a private individual do not apply here.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes

These terms are updated when the service changes. The date at the top says when they last changed. A change that materially affects you will be emailed to you at least 30 days before it takes effect.

Contact

[email protected]